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  1. Pioneer Valley Books Support
  2. General

General

Shopping

  • Do you have any specials?
  • How long will it take to get my books after I order them?
  • Do you charge sales tax?
  • Can I place an order with a purchase order?

Shipping and Handling

  • How long will it take for my shipment to arrive?
  • How do you determine shipping rates?
  • Why has only part of my order shipped?
  • Will I need to sign for my package?
  • Can I get tracking information for my order?
  • Do you ship outside of the United States?
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Returns and Refunds

  • What is your refund policy?
  • How do I complete a return?
  • What is your return policy?

Author and Artist Submissions

Security

  • Will my email address be sold to a third party?
  • Will my personal information be sold to a third party?
  • Is my credit card information secure?

Booksellers

  • I own or manage a bookstore/retailer facility. We are interested in reselling your books.

Other Questions

  • What is the difference between Intervention levels and Reading Recovery levels?
  • Can I write to Bella and Rosie?
  • Are Bella and Rosie real?
  • What is your mailing address?
  • I need a sole source document. Where can I find it?
  • I need a copy of your W-9. Where can I find it?
Pioneer Valley Books Support