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Pioneer Valley Books Support
Do you have any specials?
How long will it take to get my books after I order them?
Do you charge sales tax?
Can I place an order with a purchase order?
Shipping and Handling
How long will it take for my shipment to arrive?
How do you determine shipping rates?
Why has only part of my order shipped?
Will I need to sign for my package?
Can I get tracking information for my order?
Do you ship outside of the United States?
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Returns and Refunds
What is your refund policy?
How do I complete a return?
What is your return policy?
Author and Artist Submissions
Will my email address be sold to a third party?
Will my personal information be sold to a third party?
Is my credit card information secure?
I own or run a bookstore. Can I sell your books?
What is the difference between Intervention levels and Reading Recovery levels?
Can I write to Bella and Rosie?
Are Bella and Rosie real?
What is your mailing address?
I need a sole source document. Where can I find it?
I need a copy of your W-9. Where can I find it?