General

Shopping

• Do you have any specials?
• How long will it take to get my books after I order them?
• Do you charge sales tax?
• Can I place an order with a purchase order?

Shipping and Handling

• How long will it take for my shipment to arrive?
• How do you determine shipping rates?
• Why has only part of my order shipped?
• Will I need to sign for my package?
• Can I get tracking information for my order?
• Do you ship outside of the United States?

Returns and Refunds

• What is your refund policy?
• How do I complete a return?
• What is your return policy?

Author and Artist Submissions

Security

• Will my email address be sold to a third party?
• Will my personal information be sold to a third party?
• Is my credit card information secure?

Booksellers

• I own or manage a bookstore/retailer facility. We are interested in reselling your books.

Other Questions

• What is the difference between Intervention levels and Reading Recovery levels?
• Can I write to Bella and Rosie?
• Are Bella and Rosie real?
• What is your mailing address?
• I need a sole source document. Where can I find it?
• I need a copy of your W-9. Where can I find it?