Refunds are returned via the same method of payment as the original purchase. Invoices paid by credit card will be issued a refund to that credit card. Invoices paid by check will be issued a check for a refund. Invoices paid by Purchase Order will be adjusted and an updated invoice will be issued. All merchandise returned must be in saleable condition (Please note: stamped materials cannot be returned since they are not in saleable condition). Once we receive your return we will promptly issue a refund.
I did not receive my order, or there was an error in the shipment. What should I do?
Contact Customer Service immediately. Have either your invoice number or purchase order number available for reference. We will work with you to resolve any questions or concerns.