Your satisfaction is our top priority. If for any reason you are not thoroughly satisfied with your purchase, please return it promptly and we'll exchange it or refund your purchase price.
To initiate a return or exchange, please call Customer Service at 1-888-482-3906. To help us facilitate the return process, our Customer Service Representative will issue you a Return Authorization Number to place on the outside of your package. Shipping costs for returns and exchanges are not refundable.
Damaged or Incorrect Item Returns
If you wish to return an item because of an error on our part or you received something damaged, Pioneer Valley Books will cover all costs associated with returning the merchandise. When you call Customer Service for your Return Authorization number, we will also arrange to send you a prepaid mailing label to cover the return shipping costs.