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Return Policy

Your satisfaction is our top priority. If you are not satisfied with your purchase, you can return your product for an exchange, or a refund to your original form of payment. Please contact our Customer Support Team to discuss your return options.  

Please note the following exceptions to our return policy:

  • Returned items must be in print, unused, and in saleable condition. Stamped books are not returnable.
  • Returns must be made within 190 days from the original order date.  
  • Clearance items are final sale and cannot be returned or exchanged.

Please note, in order for PVB to process your return/exchange, you will need to obtain a return authorization number from our Customer Support Team. To initiate a return/exchange, please complete the following steps: 

  1. Locate your sales order number, invoice number or purchase order number to reference for your return.
  2. Email sales@pioneervalleybooks.com or call Customer Support at 1-888-482-3906.
  3. If applicable, please return items promptly upon receipt of your return authorization information from our Customer Support Team.

Additional Information:

  • Refunds may take up to 1-3 weeks to process.
  • Original shipping costs for returns or exchanges are not refundable.
  • If your order was lost, incomplete or damaged, please contact Customer Support by email at sales@pioneervalleybooks.com or call 1-888-482-3906 for further assistance.